Frequently Asked Questions
Everything You Need to Know
Do you offer service agreements? How do they work?
Yes, We do offer service agreements. Without warranty coverage, a breakdown can mean a costly expense in parts and labor. However, with one of our service agreements, you can avoid that unexpected costly expense. While no warranty can guard against every possible problem, we can explain the broad range of protection our service agreements afford. We include services charged by others.
Why should I perform preventative maintenance?
Keeping your HVAC system properly maintained will help lower energy and repair costs, prevent breakdowns, and prolong the life of your equipment. Not having your HVAC system maintained ensures a steady decline in system performance while energy use steadily increases. It could also void manufactures warranty.
How does pricing work?
When we go out for a diagnostic call you will be charged a flat rate of $89.00 to find out what the problem is with your system. You will then receive recommendations for repairs. If you approve those repairs your diagnostic fee will then be discounted 50% (44.50). All repairs are based on a flat rate system. When you receive an estimate for repairs it includes the part and labor for that specific repair.
What is the average life expectancy of hvac equipment?
Most systems have an average life expectancy of 10 to 20 years. As your equipment gets older, it's efficiency can decrease dramatically. You may notice that it gets noisier and needs repairs more often. Department of Energy(DOE) suggest replacement after 10 years (www.energy.gov/energysaver/central-air-conditioning). Industry standard recommends replacement at 15 years.
What can I do about indoor air quality and mold concerns?
A high efficiency air cleaner can be installed. With a high efficiency air cleaner, you can remove up to 99% of the pollen and spores that find their way into the home. Your indoor air will become cleaner and fresher while reducing the allergens and dust that circulate throughout the house. Install a UV light such as a Reme Halo-LED. When moist air passes over cooled evaporator coils, water condenses and drips through the coils into the condensation pan, from which it continuously drains. Problems with these systems may occur when this water collects and becomes stagnant when it becomes blocked, either on the coils or in the condensation pan. The pan will grow mold that can infect your home with dangerous mold spores very quickly. Problems also exist when the hvac ducting contain microscopic mold spores that stay continually present and blow contaminants around the home or office often caused by mold in other parts of your home. You can do 3 things to prevent mold growth in your system: Preventative maintenance will ensure that the condensation pan under the indoor/evaporator coil stays clean and clog free. Install a ultra violet lights next to the indoor/evaporator coil to kill any mold or bacteria growing on the coils or condensation pan. Keep your ductwork clean and use a high-efficiency filtration system and/or air cleaner to keep your entire HVAC system clean.